What do I do if LightLogger will not show logged keystrokes?

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LightLogger may not show logged keystrokes when you click Show Keystrokes for two reasons.

First, an antivirus or security suite running on your computer may stop LightLogger from displaying keystroke logs within your internet browser. In this case, the antivirus or security program usually shows a warning message and gives you the option of allowing LightLogger to open the page. When that happens, you should always click Allow or other button displayed by the program that allows the page to open.

Note: It is safe to allow LightLogger to open pages in your browser. These pages are only used to display information stored in your computer. No internet connection is required to display the pages.

Second, LightLogger may be unable to show logged keystrokes when you click Show Keystrokes if your computer does not know which application to use to display the keystroke logs, which are stored as HTML (web page) files. This issue may also cause LightLogger to open Windows Notepad or Word Pad when you click Show Keystrokes and show other text mixed in with the keystrokes. To correct these problems, you must configure your computer to open HTML files in your web browser. The steps you take depend on whether you are running Windows XP or earlier system or Windows 7. 8. or 10.

To configure Windows 7, 8, and 10 systems to open HTML files in your web browser, follow these steps:

1. Find and click your computer’s Control Panel icon or link. The Programs window opens.
   
   
2. In the Programs window, click Default Programs. The Default Programs window opens.
   
   
3. In the Default Programs window, click Associate a file type or protocol with a program. The Set Associations window opens.
   
   
4. In the Set Associations window, scroll down the list of extensions and find .htm. Look at the program associated with .htm in the Current Default column of the list. If that program is not your default web browser, continue to step 5 below. If your default web browser is shown for the .htm extension in the Current Default column, see the second paragraph of this FAQ. Also see the FAQ What do I do if LightLogger will not log keystrokes?
   
   
   
   
5. To associate your default web browser with HTML files, click the .htm entry in the list of extensions in the Set Associations window. Then click the Change program... button. The Open with window opens.
   
   
   
   
6. In the Open with window, find and click your default web browser. Then click OK. The Associate a file type or protocol with a program window opens. Click OK.
   
   
7. Close the Default Programs, Programs, and Control Panel windows.
   
   

To configure Windows XP and earlier systems to open HTML files in your web browser, follow these steps:

1. Find and click your computer's My Computer icon or link. The My Computer window opens.
   
   
2. In the My Computer window, click Tools and then Folder Options…. The Folder Options window opens.
   
   
3. Click the File Types tab in the Folder Options window. The File Types tab opens displaying a scroll-down list called Registered file types.
   
   
4. In the Registered file types scroll-down list, scroll to the HTML file type and highlight it. In the box labeled Details for 'HTML' extension, you should see your default web browser. If you do, then your computer is configured correctly; click Cancel and then close the My Computer window. However, if you do not see your default web browser in the Details for 'HTML' extension box (as in the example above), click Change…. The Open With window opens.
   
   
   
   
5. In the Programs list in the Open With window, scroll down to your default web browser and highlight it. Select Always use the selected program to open this kind of file. Then click OK.
   
   
   The browser you selected is now shown in the box labeled Details for 'HTML' extension in the Folder Options window.
   
   
   
6. Click Close in the Folder Options window. Then close the My Computer window.
   
   

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